Question 1

Where do your products come from?

Accepted Answer

We work with trusted UK suppliers as well as carefully chosen returns pallet treasures. That means every order helps us give a second life to perfectly good homeware.

Question 2

Do you restock items that are sold out?

Accepted Answer

Many of our pieces are unique, one-of-a-kind treasures. If you fall in love with something, grab it before it’s gone! We do our best to restock popular items, so don’t hesitate to reach out—we’ll let you know if it’s making a comeback. Your love for our finds truly means the world to us!

Question 3

How are your returns pallet items different?

Accepted Answer

They’re brand new or nearly new items from UK retailers — inspected, cleaned and sold at a fraction of the RRP. A fab way to shop sustainably and bag a bargain.

Question 4

How can I get help with my order?

Accepted Answer

Need assistance with your order? Feel free to message us through the site or email us at info@thecosycairn.co.uk. We’re always here to help!

Question 5

Do you ship orders outside the UK?

Accepted Answer

Currently, we only ship within the UK to ensure speedy, reliable, and affordable delivery. However, we’re excited about expanding in the future, so stay tuned!

Question 6

How long does it take for my order to arrive?

Accepted Answer

Most of our treasures reach you within 3–5 working days. For handmade or specialist pieces, it might take a little longer, but rest assured, we’ll keep you updated every step of the way. Your patience means the world to us!

Question 7

What’s your return policy for items that don’t work out?

Accepted Answer

We understand that sometimes things don’t work out. You can return most items within 14 days of delivery, provided they’re unused and in their original packaging. Please note, for hygiene reasons, personal-use items like opened candles, oils, or skincare cannot be returned. We appreciate your understanding!

WELCOME TO

We're having a little refresh! The Cosy Cairn shop is temporarily unavailable while we move - thanks for your patience and support ❤️

THE COSY CAIRN

Beautiful little finds for homes
full of light and a little wonder

Frequently asked questions

Frequently asked questions

Where do your products come from?

Do you restock items that are sold out?

How are your returns pallet items different?

How can I get help with my order?

Do you ship orders outside the UK?

How long does it take for my order to arrive?

What’s your return policy for items that don’t work out?

WELCOME TO

We're having a little refresh! The Cosy Cairn shop is temporarily unavailable while we move - thanks for your patience and support ❤️

THE COSY CAIRN

Beautiful little finds for homes full of light and a little wonder

Frequently asked questions

Frequently asked questions

Where do your products come from?

Do you restock items that are sold out?

How are your returns pallet items different?

How can I get help with my order?

Do you ship orders outside the UK?

How long does it take for my order to arrive?

What’s your return policy for items that don’t work out?

Beautiful little finds for homes
full of light and a little wonder